Refund, Return & Cancellation Policy
At Viyan Sahas, customer satisfaction is important to us. Please read our Refund, Return, and Cancellation Policy carefully before placing an order.
Order Cancellation
Orders may be cancelled before they are shipped.
To request a cancellation, please contact us as soon as possible:
Email: viyansahas@gmail.com
Phone: +91 79972 06910
If the order has not been shipped, the cancellation will be processed and any eligible refund will be initiated within 2–3 business days.
Returns & Replacements
We only accept return or replacement requests in the following situations:
- Wrong product delivered
- Damaged product received
- Defective product received
Return requests must be raised within 7 days of delivery.
To request a return or replacement, please contact our support team with:
- Order Number
- Product Images
- Package Images
- Clear description of the issue
Products must be returned in their original condition, unused, and with original packaging.
Non-Returnable Items
Returns will not be accepted for:
- Products damaged due to misuse or improper handling
- Products with tampered packaging or labels
- Products returned without original packaging
- Products returned in a different condition than delivered
- Customized or personalized products
- Consumable products that have been opened or used
Refund Process
Once the returned product is received and inspected, we will notify you regarding approval or rejection of the refund.
If approved:
- Refunds will be processed to the original payment method.
- Refunds are generally completed within 5–7 business days after approval.
- Actual credit timelines may vary depending on your bank or payment provider.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Where applicable, we may provide:
- Replacement of the product, or
- Full refund after verification
Contact Information
For cancellation, return, replacement, or refund requests, contact:
Viyan Sahas
Website: https://viyansahas.com
Email: viyansahas@gmail.com
Phone: +91 79972 06910
Address:
UVERA Heights, 12th Floor, Flat No. 1216
Behind LPT Market, LB Nagar
Hyderabad, Telangana – 500074
India
Policy Updates
Viyan Sahas reserves the right to modify this policy at any time without prior notice. Any updates will be published on this page.